Question Streams

Thank-you page Order status page
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Manage all questions, targeting and gifts here — changes go live in checkout within a minute. The small settings on the survey block inside Shopify's checkout editor are only an emergency fallback; you can ignore them.

Analytics

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Live from your survey database — every answer, the moment it's given.

Questions & answers

Every question with its views, response rate, and exactly what people answered.

Recent responses

One card per customer response — click an email to open their Shopify profile.

Customers

Everyone who has answered a survey — enriched with their Shopify lifetime value, order count, and cadence. Click a name to open their Shopify profile.

Codes

Every discount code your surveys have generated — reward codes and free-gift codes. Each is unique, one-use, and lives in your Shopify Discounts too. Flip one off here and it stops working instantly.

Appearance

How your survey looks in checkout. Colors, fonts and buttons always inherit your store's checkout theme automatically — that native look is guaranteed by Shopify. Presets tune the layout and typography on top.
One setting for every question set on this store. "Inherit theme" returns to the Classic default — your checkout theme's exact look.

Fine-tune the layout

Every knob Shopify allows in checkout. Adjust anything and the preset above reads Custom.

Preview

Close approximation — the live survey renders in your checkout theme's exact fonts and colors. For a pixel-perfect look, use the preview inside Shopify's checkout editor.

Colors, fonts & backgrounds

Shopify controls these for everything in checkout — including this survey — so buyers see one seamless, on-brand page. Set your colors, fonts and background once in Shopify's checkout editor (the paintbrush panel) and the survey follows automatically. Custom CSS isn't possible in checkout: Shopify sandboxes every app there by design, protecting your conversion and your customers' trust. It's why this survey never looks bolted-on.

Integrations

Where your answers flow, beyond this dashboard.

Shopify Flow, tags & customer profiles connecting…

Every answer automatically: fires the Survey response submitted trigger in Shopify Flow (build automations like "tag low-NPS customers" or "email retail discoverers"), adds customer tags like clv-source-instagram, and saves answers as metafields on the customer profile — usable in Customer Segments.

Klaviyo

Forwards every answer as a Post Purchase Survey event and saves answers as profile properties (like survey_source) — ready for segments and flows.

Google Analytics 4

Sends each answer to GA4 as a post_purchase_survey event (params: question, answer, survey_set) — compare survey-claimed sources against GA's attribution in Explorations. Note: events are server-side, so they appear as their own event stream rather than inside the buyer's original session.

CSV export

Download every response for spreadsheets, BI tools, or anywhere else — from the Analytics page.

Customer Contact Form Reply Coming soon

Instant, on-brand replies to storefront contact form messages — customers hear back the moment they reach out. Managed in its own Customer Luv app.

Luv Shipment Tracking Coming soon

Branded order tracking with proactive shipment updates — keep buyers in the loop without a support ticket. A future Customer Luv app.

Team

Who can use Customer Luv on this store.

Access is managed through Shopify

Customer Luv uses your store's own permissions — no separate logins or passwords to manage. Any staff member with app access in your Shopify admin can open Customer Luv, edit questions, and view results.

To invite a teammate: Shopify admin → Settings → Users → Add user → grant them app access.

Plan

Simple, honest tiers. Yearly gets two months free. No % of revenue, no surprise overages — at your cap the survey politely pauses for new buyers, nothing breaks.

Founding beta — everything unlocked, free

As a founding-beta store you get every feature on the house — including everything in Pro. Paid plans are live on the App Store and every one starts with a 30-day free trial; founding stores lock in launch pricing.

Your usage

Yearly = 2 months free

More from Customer Luv

Independent apps, one shared brain — each does one job well. Install only what you need.

Luv ReplyInstant, on-brand auto-replies and a shared contact inbox.On the App Store →Luv TrackingA branded order-tracking page you own — on your domain.Learn more →Luv Back To TopA beautiful back-to-top button, styled without touching your theme.Learn more →Luv Sticky Add To CartA sticky add-to-cart bar with variant and subscription dropdowns.Learn more →AdshelfEvery competitor’s Facebook and Instagram ad, kept forever — read what actually converts.Learn more →Luv CartA design-first cart drawer with upsells that earn their place.COMING SOONPop Up & QuizLearn-to-earn popups that reward real intent with real codes.COMING SOONLuv UpsellOne-tap post-purchase offers on the thank-you page.COMING SOONLuv QuizA guided product finder that matches shoppers to the right product.COMING SOONLuv SubsHonest subscriptions your buyers actually understand.COMING SOON

Support

A founder answers every message — usually within a few hours.

Send us a message

Founders reply personally — usually within a few hours
Your store name rides along automatically.

Prefer email? hi@customerluv.app

You just used Luv Contact Form & Reply
This form — and the instant confirmation heading to your inbox — is our contact app doing its job. Your customers can get the exact same treatment.
✓ Replaces your contact form in one click — no theme edits, nothing lost to spam ✓ Instant branded auto-reply from your own sender name — zero setup ✓ An inbox that shows each customer's orders and lifetime value beside their message
Add it to your store — free Same founders, honest pricing, family discount across Luv apps, no tracking pixels.

hi@customerluv.app

Questions, feature ideas, or something not working? Email us and include your store name.

Setting up a free gift (step by step)

1. In Shopify: Discounts → Create discount → Amount off products → 100% off → limit to your gift product → one use per customer. Name it something like FREEGIFT3PK.
2. In Questions → your set → Thank-you & gift: pick the gift product, set the quantity, paste the code.
3. We build the link automatically — it drops the gift in the customer's cart with the discount pre-applied, zero typing for them.
4. Pro move: gift something for someone else in their household — a sample, a travel size, a matching item. The gift recruits your next customer.

Self-serve

FAQ · Use cases & setup ideas · Guides